US Residential Mortgage Lead / Assistant Manager | Pune | 8+ Years | 15 LPA

White Horse Manpower Consultancy Pvt. Ltd., established in 2007, is a premier talent acquisition firm headquartered in Bangalore, India, with expanding operations in Dubai, UAE. Specializing in end-to-end recruitment across industries such as IT, BFSI, BPO/BPM, FinTech, and engineering, the company serves as a trusted partner for several Fortune 500 organizations. Known for its expertise in BPO/BPM and banking domains, White Horse Manpower is actively extending its footprint into technology, digital, and international hiring markets. With a mission to bridge the gap between talent and opportunities, the company connects skilled professionals with leading global organizations, driving growth and long-term success.

We are seeking a US Residential Mortgage Lead / Assistant Manager for a full-time, on-site position in Pune Division. The selected candidate will oversee residential mortgage operations, ensure compliance with regulations, lead the team to achieve goals, and maintain high levels of customer satisfaction. This role includes monitoring team performance, providing training for team members, ensuring efficient workflow, and building positive relationships with clients by addressing their concerns and inquiries effectively.

• Strong expertise in Residential Real Estate, with in-depth knowledge of US residential mortgage processes
• Excellent Communication skills, both written and verbal, to interact with clients, team members, and stakeholders
• Proven ability to ensure Customer Satisfaction through exceptional Customer Service practices
• Experience in driving sales and achieving targets in residential mortgage or related domains
• Leadership and team management skills, with the ability to train, motivate, and supervise a high-performing team
• Analytical and problem-solving skills, with attention to detail and accuracy
• Knowledge of regulatory compliance in US residential mortgage processes
• Bachelor's degree in Business Administration, Finance, or a related field; additional certifications in mortgage or financial services are a plus