Role & responsibilities
Primary Responsibilities:
- Understand and analyze client processes as per business rules.
- Accurately execute payroll tasks as a hands-on processor.
- Escalate complex issues and seek advice when needed.
- Follow work instructions and highlight any anomalies.
- Participate in client calls and manage documentation.
- Perform root cause analysis and recommend corrective actions.
- Suggest improvements to processes and metrics.
- Update daily process metrics and maintain MIS.
- Provide excellent customer service with attention to detail.
- Ensure timely completion of assigned tasks.
- Maintain confidentiality of client data.
- Actively contribute to team and organizational activities.
Preferred candidate profile
- Knowledge of payroll processes, especially US Payroll.
- Strong command of written and verbal English.
- Proficiency in MS Office, especially Excel.
- Familiarity with SuccessFactors is a plus.
- Education: Bachelors degree (any discipline).
- Experience:
- Essential: 1-2 years of experience in US Payroll Management.
- Desirable: Experience in the BPO industry.
