US Payroll Lead

Mega Walk-In Drive TCS Hyderabad is Hiring for US Payroll Lead

Job Title: US Payroll Lead

Location: Hyderabad

Exp Range: 8-12 Years

Date:8th Aug 2026

Timings: 10:00 AM – 12:30 PM

Venue: TCS, Synergy Park, Non SEZ Unit, Gachibowli, Hyderabad - 500032

Only Work from Office (No Hybrid, No Remote, No Work from Home)

Shift Timing: Should be comfortable with night (US) & Rotational Shifts

JD: Kindly refer to the end of the post

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

• Step 1: Visit https://ibegin.tcs.com/iBegin/

• Step 2: Click to login

• Step 3: Click New user (Register with us)

• Step 4: Select BPO in areas of interest and complete the registration. (Fill the details)

• Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX.

• Step 6: You will receive the EP number on your personal e-mail ID.

Mandatory Documents to carry:

• Candidates must have a registered EP ID
• TCS Online Application Form
• Hard Copy of Resume
• 2 Copy Recent Passport Size Photographs
• Original and 2 photocopy of Govt. ID proof (Aadhaar Card or PAN Card)

Eligibility:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)

• Should be flexible with night shifts & rotation shifts

Job Summary

The Payroll Lead oversees end-to-end payroll operations across US geographies, ensuring service delivery excellence, compliance, and stakeholder satisfaction. The role drives team performance, transformation initiatives, and governance frameworks.

Key Responsibilities

• Lead end-to-end payroll operations
• Manage team performance, capacity, and productivity
• Ensure SLA adherence and compliance
• Act as escalation point for critical issues
• Drive automation and transformation initiatives
• Coordinate with clients, auditors, and stakeholders
• Ensure accurate payroll accounting and reporting

Required Qualifications

B.Com / M.Com / MBA (Finance/HR); Payroll certifications (CPP, FPC preferred)

Experience Requirements

8–12 years payroll experience with team handling

Key Skills & Competencies

• Leadership and people management
• Stakeholder management
• Decision-making
• Ownership and accountability

Tools & Systems

Oracle (Must)

Stakeholder Interaction

Clients, leadership, auditors, internal teams

Success Metrics / KPIs

• Service delivery performance
• Team productivity
• Client satisfaction
• Process efficiency gains

Communication & Voice Skills (Mandatory)

• Excellent spoken English with a clear, neutral/global accent
• Strong articulation, pronunciation, and professional tone for US audiences
• Proven ability to handle voice-based interactions with US clients and employees
• Strong listening and comprehension skills, especially for accent diversity
• Ability to explain payroll calculations, tax deductions, and discrepancies clearly and confidently
• Professional phone etiquette with experience in client-facing/service environments

Communication Requirements

• Comfortable working in a voice + non-voice support model (calls, emails, case management systems)
• Experience handling high-volume employee queries over calls
• Willingness to work in US shifts / night shifts to support client time zones
• Prior exposure to HRO, BPO, or shared services environment preferred