Position: US Operations Telecaller
Experience: 2–3 Years
Job Type: Remote
Shift Timings: US Shift – 6:30 PM to 3:30 AM IST
Department: US Operations / Staffing Support
Job Summary
We are looking for a dynamic and confident Telecaller for our US Operations team. The ideal candidate should possess excellent communication and convincing skills, be comfortable working in US night shifts, and have prior experience in telecalling or customer interaction roles. Candidates with HR or recruitment background will have an added advantage.
Key Responsibilities
- Make outbound calls to candidates, clients, vendors, or leads for US operations.
- Build strong communication with candidates and maintain professional relationships.
- Explain job opportunities, collect required information, and follow up regularly.
- Handle screening and initial interaction with candidates professionally.
- Coordinate with recruiters and operations teams for candidate follow-ups.
- Maintain call records, updates, and status reports accurately.
- Ensure proper communication etiquette and high response rates.
- Meet daily and weekly calling targets.
Required Skills
- Excellent verbal communication and presentation skills.
- Strong convincing and negotiation abilities.
- Clear and professional voice with good pronunciation.
- Ability to build rapport quickly over calls.
- Comfortable working in US night shift timings.
- Good listening and follow-up skills.
- Basic knowledge of MS Office and email communication.
Eligibility Criteria
- 2–3 years of telecalling / customer support / calling experience.
- Experience in HR, recruitment, staffing, or operations support is preferred.
- Any graduate degree is acceptable.
- Immediate joiners are preferred.
Preferred Qualifications
- HR or recruitment background.
- Experience handling US customers or candidates.
- Familiarity with staffing or IT recruitment process.
Work Timings
- Monday to Friday
- 6:30 PM – 3:30 AM IST
Work Mode
- This is a fully remote work opportunity.
- Candidates should have a stable internet connection and a professional work environment.
What We Are Looking For
- Energetic and self-motivated individuals.
- Candidates with positive attitude and professional communication.
- Ability to work under targets and deadlines.
- Team player with strong coordination skills.
