US MORTGAGE ANALYST PAYOFF LETTERS / LOAN SERVICING

US MORTGAGE ANALYST – PAYOFF LETTERS / LOAN SERVICING

At FinacPlus, we are more than a service provider — we are a Virtual Business Process Partner to leading global financial institutions, fintech companies, and data-driven enterprises. Our teams integrate seamlessly with client organizations, delivering high-impact analytics, finance, risk, and technology capabilities from India.

FinacPlus is a Great Place to Work® Certified™ organization, recognized for our collaborative culture, strong leadership values, employee-first philosophy, and commitment to professional growth. If you are looking for global exposure, ownership-driven work, and meaningful career acceleration — this is where you belong.

We are currently hiring a US Mortgage Analyst with 2–3 years of experience to support a leading U.S.-based mortgage servicing engagement. This role offers strong exposure to loan servicing operations, payoff calculations, mortgage documentation, and borrower servicing processes within the U.S. mortgage ecosystem.

As a US Mortgage Analyst, you will serve as an embedded partner working closely with servicing teams, borrower support functions, and internal stakeholders. You will not just prepare payoff statements — you will contribute to accurate loan closure, servicing excellence, and operational effectiveness.

RESPONSIBILITIES

• You will prepare accurate and compliant mortgage payoff letters, ensuring all outstanding principal, accrued interest, and applicable fees are calculated and documented correctly.

• You will review and interpret mortgage loan documents to validate payoff requirements, loan terms, servicing conditions, and applicable guidelines.

• You will perform detailed calculations related to interest, fees, and payoff components, ensuring alignment with servicing standards and regulatory expectations.

• You will support borrower and stakeholder communication by responding to payoff-related requests and servicing inquiries with professionalism and accuracy.

• You will ensure all payoff requests are completed within agreed service level agreements (SLAs) and turnaround timelines.

• You will maintain high standards of documentation quality, audit readiness, and operational controls across payoff servicing activities.

• You will collaborate with cross-functional teams to resolve discrepancies and support smooth and timely loan closure processes.

• You will contribute to process discipline and continuous improvement initiatives to enhance servicing efficiency and customer outcomes.

QUALIFICATIONS AND EXPERIENCE

• 2–3 years of experience in US mortgage loan servicing with hands-on experience in payoff letters preparation

• Strong understanding of mortgage documents, servicing guidelines, payoff calculations, and loan lifecycle processes

• Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP, HLOOKUP, and basic macros

• Ability to review and interpret loan documentation, servicing requirements, and regulatory guidelines

• Bachelor's degree in Finance, Commerce, Business, or related field; MBA, CFA, or postgraduate qualification is an advantage

• Strong communication and stakeholder management capabilities

WHAT MAKES YOU A STRONG FIT

• Strong analytical mindset with the ability to perform accurate financial calculations

• Ownership-driven approach toward servicing quality and turnaround commitments

• High attention to detail with strong focus on data integrity and compliance

• Excellent communication skills for collaborating with borrowers and global stakeholders

• Strong integrity and commitment to maintaining strict confidentiality of client information

• Ability to perform effectively in a fast-paced, SLA-driven environment

WHY HIGH-PERFORMING TALENT CHOOSES FINACPLUS

• Direct exposure to U.S. mortgage servicing and loan lifecycle operations

• Opportunity to work on business-critical payoff and servicing processes

• Great Place to Work® Certified™ culture with strong employee engagement

• Accelerated career growth across global mortgage and financial services domains

• Ownership-driven environment with measurable business impact

• Continuous learning opportunities across mortgage servicing, compliance, and operational excellence

• Stable, governance-driven organization supporting long-term career growth

LOCATION: Hi-Tech City, Hyderabad

TIMINGS: 5:30 PM – 2:30 AM IST

SALARY RANGE: As per industry standards