US Healthcare Voice Process Executive (Night Shift)

ONLY candidates with US Healthcare RCM Voice experience (13 years) should apply.

We are seeking a International Voice Process Associate with experience in US Healthcare Revenue Cycle Management (RCM). This role involves handling inbound and outbound patient calls related to medical billing, claims, denials, and account resolutions while ensuring a positive customer experience and meeting performance metrics.

The ideal candidate brings strong communication skills, RCM knowledge, and the ability to manage high-volume voice processes in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound calls related to medical claims, billing, insurance coverage, and payment plans
• Resolve claim denials, rejections, and billing disputes accurately and efficiently
• Document call outcomes and next steps in systems with high accuracy
• Meet and exceed SLA and KPI metrics (productivity, quality, first-call resolution, TAT)
• Manage escalations professionally and ensure timely resolution
• Collaborate with Quality, Operations, and Client teams
• Mentor junior associates and support process improvements
• Ensure strict HIPAA compliance and data confidentiality

Required Skills

• Strong knowledge of US Healthcare RCM (AR follow-up, denials, patient billing)
• Excellent verbal communication with clear, neutral accent
• Strong customer empathy, active listening, and problem-solving skills
• Ability to handle high call volumes and multitask effectively
• Familiarity with practice management systems, payer portals, and MS Office
• Flexibility to work US night shifts

Qualifications

• Graduate in any stream (BA/BCOM preferred)
• 13 years of experience in US Healthcare RCM Voice / AR Calling / Patient Billing / Claim Resolution
• Experience handling escalations or authorization follow-ups preferred

About BrickRed Systems:

BrickRed Systems is a global leader in next-generation technology, consulting, and business process service companies. We enable clients to navigate their digital transformation. BrickRed Systems delivers a range of consulting services to our clients across multiple industries around the world. Our practices employ highly skilled and experienced individuals with a client-centric passion for innovation and delivery excellence.

With ISO 27001 and ISO 9001 certification and over a decade of experience in managing the systems and workings of global enterprises, we harness the power of cognitive computing hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Please post this job