US Healthcare Customer Support - Voice

Company Description

ResultsCX is a global leader in Customer Experience Management (CXM) solutions, serving over 75 top-tier brands, including Fortune 100 and 500 companies. With over three decades of expertise, the company delivers innovative strategies to optimize customer journeys and drive transformative outcomes in Revenue Acceleration, Cost Optimization, and Customer Experience. Supported by a team of 23,000+ professionals and 25+ engagement hubs worldwide, ResultsCX addresses complex customer service challenges for industries like Healthcare, Media, Telecom, Retail, and Financial Services. Through its award-winning approach, the company creates seamless experiences for millions of consumers globally.

Role Description

Patient Support Specialist

Location: Bellandur | Vajram Esteva, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka - 560103

Job Type: Full-Time

Experience Required

• Minimum 6 months of experience in healthcare BPO or similar domain

Key Skills & Requirements

• Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy
• English Proficiency: B1H level or higher (excellent verbal and written communication skills)
• Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)
• Strong attention to detail and ability to work in a fast-paced environment
• Proficiency in using MS Office tools and CRM systems is a plus

Key Responsibilities

• Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
• Provide accurate information while maintaining professionalism and empathy
• Ensure all data entry and updates are accurate and timely
• Collaborate with cross-functional teams to resolve customer concerns
• Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)

Additional Details

• Shift Timings: Night Shift (Rotational)
• Week Off: Rotational
• Work Environment: Work from Office

Note:https://resultscx.com/ ResultsCX: Overview | LinkedIn ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.