Job Description
Company: Largis Venture Private Limited
Location: Bettiah, Bihar (Hybrid — Remote + Office)
Employment Type: Full-time
Work Hours: US Business Hours / Night Shift
About Largis Venture Private Limited
At Largis Venture Private Limited, we deliver high-impact business solutions and operational support for growing companies in the United States. We are expanding our international support operations in West Champaran and looking for dedicated, ambitious, and articulate professionals based in or around Bettiah, Bihar to join our client success team.
Role Overview
We are seeking a Customer Service Support & CX Consultant to act as a primary touchpoint for our US clients and their end users.
In this role, you will manage live customer interactions via chat, email, and phone while also evaluating customer experience (CX) workflows, optimizing ticket resolution times, and advising on strategies to improve overall customer satisfaction (CSAT).
Key Responsibilities
Customer Support: Provide prompt, professional, and empathetic assistance to US customers across email, chat, and phone channels.
Process Consulting: Analyze support ticket trends and workflows, recommending adjustments to improve CSAT and operational efficiency.
Helpdesk & CRM Management: Maintain and organize support tickets using modern helpdesk platforms (e.g., Zendesk, Freshdesk, Salesforce, HubSpot).
Client Communication: Work directly with US client teams to escalate complex issues, provide feedback, and align on service quality goals.
Performance Tracking: Monitor key metrics including First Response Time (FRT), Average Handling Time (AHT), and CSAT scores.
Requirements & Qualifications
Experience: 1–2+ years of experience in Customer Support, Client Operations, or CX Consulting for international (US/UK) clients.
Communication Skills: Excellent written and verbal English fluency with strong adaptability to US business communication styles.
Location & Mobility: Based in or willing to commute to Bettiah, Bihar for in-office work days, with home setup (stable internet connection & power backup) for remote days.
Shift Flexibility: Comfortable working US night shifts / overlapping EST or PST business hours.
Tech Skills: Familiarity with modern communication tools (Slack, Google Workspace, Zoom, Zendesk, or similar ticketing platforms).
What We Offer
Competitive salary package with performance incentives.
Hybrid work setup (in-office collaboration in Bettiah + work-from-home flexibility).
Direct exposure to working with US-based startups and growth companies.
Career growth into CX Lead, Account Manager, and Operations Management roles.
More Info
Key Skills
About Company