US Banking Voice Support Executive

Ienergizer

Delhi NCR

1-5 Years

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Posted a month ago
Over 50 applicants

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Job Description

As a Customer Service Executive for the US Voice process, you will be responsible for managing voice interactions, ensuring customer queries are handled efficiently and effectively.

Key Responsibilities:

Handle inbound calls from US customers regarding banking inquiries.
Provide high-quality customer service by addressing and resolving customer concerns.
Process transactions accurately and efficiently, ensuring customer satisfaction.
Maintain detailed records of customer interactions and resolutions.
Collaborate with team members to meet and exceed performance targets.
Adhere to company policies and procedures to ensure compliance and quality standards

Eligibility Criteria:

Minimum 6 months of experience in an international BPO (voice process).
Excellent verbal and written communication skills in English.
Ability to handle customer inquiries efficiently.
Willingness to work in a 24/7 environment.
Undergraduate and Graduate candidates can apply.

Note:No cab or meal facilities are provided. Candidates should be comfortable with night shifts and working from the office.

More Info

Job Type:

Permanent Job

Industry:

Outsourcing

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Ienergizer

iEnergizer is a leading Business Process Outsourcing provider (“BPO”) of customer management solutions dedicated to delivering performance while actively supporting and advocating our client’s brand. iEnergizer helps our Partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. From sales to customer care, technical support and back-office services, iEnergizer provides client-centric solutions to a partner base that includes a number of Fortune 500 companies operating within different industry verticals including: Healthcare Payers and Providers, Banking, Financial Services, Insurance, Gaming, Publishing and Legal.

We don’t consider ourselves simply an outsourcing provider. We are a trusted partner who acts as an extension of our clients' operations. iEnergizer provides our clients with high-quality service, while lowering operating costs in an innovative atmosphere that focuses on an exemplary customer experience, combined with continuous improvements in key business impacts. Being a mid-sized company enables us to offer clients the best of both worlds—the resources to provide a scalable environment, combined with an infrastructure that allows us to remain nimble and customer-focused.

Job ID: 119873767

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