US Administrative Support Executive

Location: India Office

Shift Timing: 4:30 PM – 1:00 AM IST (Monday to Friday) 05:00pm to 1:30am (During Daylight Saving)

Experience: 1–2 Years

Role Overview

We are looking for a professional and organized individual to manage inbound calls as the primary responsibility, along with providing administrative and HR support for our India and US operations.

Key Responsibilities

• Handle inbound calls from US employees, clients and other stakeholders.
• Respond to inquiries, take messages, route calls and ensure timely follow-ups.
• Provide administrative support for day-to-day India and US operations.
• Assist with HR activities, onboarding and employee documentation.
• Manage emails, scheduling, data entry and record maintenance.

Requirements

• 1–2 years of experience in administration, customer support, HR support, or a similar role.
• Prior experience working in a US-process call center or telemarketing environment is mandatory.
• Excellent spoken English and professional telephone etiquette.
• Familiarity with basic administrative tools and employee record management systems.
• Comfortable handling frequent inbound calls and working in the India–US shift from 4:30 PM to 1:00 AM IST. Effective November 1, during Daylight Saving Time changes, the shift will be from 5:00 PM to 1:30 AM IST.

Key Competencies

• Excellent verbal and written communication.
• Professional telephone etiquette and active listening.
• Strong customer service and problem-solving skills.
• Effective multitasking, time management and organization.
• Attention to detail and timely follow-up.
• Professionalism, adaptability and confidentiality.

What We Offer

• Competitive salary commensurate with experience, with annual performance bonuses and hikes.
• Comprehensive health insurance and benefits package.
• Work in a dynamic international environment bridging the best of NYC and Bangalore.
• Cab facilities or travel allowances for employees working the evening/night shift.