urgent requirement For inside sale - academic counselor opening in education industry

Role & responsibilities

Student Counseling & Guidance:

• Counsel students about company digital marketing courses, helping them choose the right path based on their interests and career aspirations.
• Communicate with students and their parents both in-person and over the phone, answering their queries and guiding them through the course options.
• Provide expert advice on career opportunities and guide students through their learning journey.

Mentorship & Team Collaboration:

• Mentor and support junior counselors to help them improve their counseling skills and achieve their individual targets.
• Assist in training new team members and ensure consistent performance across the counseling department.

Target Achievement & Reporting:

• Consistently meet daily, weekly, and monthly targets related to student counseling and course enrollment.
• Calculate conversion rates and ensure efficient follow-ups with leads.
• Use CRM tools and sales automation systems to generate reports, track conversions, and improve sales performance.

Additional Responsibilities:

• As a senior counselor, take on additional responsibilities as required, including but not limited to managing complex student queries, handling escalations, and overseeing larger student groups.