Description
We are urgently looking for an Air Ticketing Executive to join our dynamic team. This role is ideal for freshers/entry-level candidates who are eager to start their career in the travel industry. As an Air Ticketing Executive, you will be responsible for assisting customers with booking air tickets, handling inquiries, and providing outstanding service to enhance customer satisfaction.
Responsibilities
- Assist customers in booking air tickets and provide information about various flight options.
- Handle customer inquiries and resolve issues related to bookings and cancellations.
- Maintain and update customer records in the ticketing system.
- Coordinate with airlines and travel agencies for ticket confirmations and changes.
- Provide exceptional customer service and ensure a positive experience for all clients.
- Stay updated on airline policies, fare structures, and travel regulations.
Skills and Qualifications
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Proficiency in using ticketing software and online booking systems.
- Basic knowledge of airline industry and travel regulations.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Detail-oriented with strong organizational skills.
