Urgent Hiring Non Voice - Chat and Mail Support

Company name confidential

Bengaluru

Fresher

1.5 - 3 LPA

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Posted 3 hours ago
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Job Description

Description

We are urgently hiring for a Non Voice - Chat and Mail Support position. This role is ideal for freshers/entry-level candidates looking to start their career in customer service.

Responsibilities

Provide prompt and professional responses to customer inquiries via chat and email.
Assist customers with troubleshooting and resolving issues related to our products and services.
Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
Document customer interactions and feedback in the CRM system accurately and promptly.
Collaborate with team members to improve processes and enhance the customer experience.

Skills and Qualifications

Excellent written communication skills in English.
Strong understanding of customer service principles and practices.
Ability to type efficiently and manage multiple chat sessions simultaneously.
Familiarity with CRM software and customer support tools is a plus.
Basic computer skills including proficiency in MS Office and internet navigation.

Spotlight

Cafeteria

Education

Bachelor Of Technology (B.Tech/B.E), Masters in Technology (M.Tech/M.E), Master of Public Administration (MPA), Master OF Business Administration (M.B.A), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Business Administration (B.B.A), Post Graduate Programme in Management for Executives (PGPX), Master of Library & Information Science (MLIS), Post Graduate Diploma in Computer Applications (PGDCA), Master in Computer Application (M.C.A), Associate of Arts, PGP, Doctor of Business Administration (DBA), Bachelor Of Computer Application (B.C.A)