Urgent Hiring - non voice chat and mail process

Description

We are urgently hiring for a non-voice chat and mail process position in India. This role is ideal for freshers/entry-level candidates who are looking to start their career in customer support. You will be responsible for assisting customers through chat and email, ensuring a positive customer experience.

Responsibilities

• Respond to customer inquiries via chat and email in a timely and professional manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer issues and complaints effectively and efficiently.
• Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members and other departments to enhance customer experience.

Skills and Qualifications

• Excellent written communication skills in English.
• Strong typing skills with a focus on speed and accuracy.
• Basic understanding of customer service principles and practices.
• Proficient in using computers and various software applications (e.g., MS Office, chat support tools).
• Ability to handle multiple tasks and prioritize effectively.
• Strong attention to detail and problem-solving abilities.
• Willingness to learn and adapt to new processes and technologies.