Urgent Hiring For Sr.Quality Executive

Urgent Hiring For Sr. Quality Executive

Experience – Minimum 2 to 3 years of experience in performance management & assess quality, frequency, depth Audit

Indutry - Health care, wellness and fitness company only

Location – Pune Kharadi

Skills - coaching operations, fitness quality review, CRM audit

Salary – upto 6 LPA

The Operational Excellence Executive sits at the centre of coaching quality. You will audit coach work

Across multiple dimensions, identify performance gaps, escalate issues through a defined framework,

And own coach scorecards. This is not a passive monitoring role — you will flag problems, give direct

Feedback, and recommend escalations, including PIPs where warranted.

You need strong fitness and nutrition knowledge, sharp analytical thinking, fluent English

Communication, and comfort working with Excel, Google Sheets, and dashboards daily.

Key Responsibilities

1. Coach Connect Audit

• Review coach-client connect logs daily — assess quality, frequency, depth, and

Follow-through

• Identify coaches with low connect rates, surface-level engagement, or missed touchpoints

• Flag patterns: coaches who are consistently reactive vs. proactive, or whose connects are not

Driving client progress

• Maintain a daily audit quota and document findings in structured audit sheets

2. Coaching Plan Quality Review

• Assess nutrition guidance quality — macro calculations, meal structure, caloric targets, and

Diet customization

3. Response Time & TAT Monitoring

• Track and audit coach response times across client queries, check-ins, and escalations

• Maintain TAT compliance data by coach, team, and time period

4. Client Feedback & NPS Analysis

5. Renewal Conversation Audits

6. Coach Feedback, Escalation & Reporting

7. Data & Dashboard Maintenance

Requirements

Must-Have

• 2–3 years of experience in coaching operations, fitness quality review, CRM audit, or a

Related field

● Strong operations and process excellence mindset

● Experience in performance management and reporting

● Good understanding of training, coaching, and performance improvement frameworks

• Strong working knowledge of fitness and nutrition — you must be able to independently

Assess whether a coaching plan or nutrition prescription is appropriate for a client's goals

• Fluent in English — written and verbal; you will communicate audit findings to coaches and

leadership clearly

• Proficient in Excel and Google Sheets — data entry, basic formulas, filter/sort, pivot tables

• Comfortable working with dashboards and reports as a consumer and maintainer

• Comfortable giving direct feedback professionally — coaches will not always welcome audit

Findings

Interested candidates can share their resume in below mentioned email

[Confidential Information]

9300755707