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Your roles and responsibilities include:
Develop a schedule to assess training needs
Conduct training through new materials
Consult with other trainers, managers, and leadership
Track and compile collected data
Conceptualize training materials based on data and research
Communicate training needs and online resources
Create training strategies, initiatives, and materials, Test and review created materials
Maintain a database of all training materials
Review employee performance and learning
Candidates with prior Training Experience in chat handling process would be preferred
Key Deliverables (KRA/Measure):
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
Experience with technologies and best practices for instructional manuals and teaching platforms
Good interpersonal skills and communication with all levels of management
Able to multitask, prioritize, and manage time efficiently
Leadership, team building, and management skills
Deliver New Hire Training Batches
Conduct Refresher Trainings/cross trainings per requirements
Develop Content for various trainings
Liaison with different functions to drive business objectives
Calibrations within the team and with the quality team
Maintain various training data and prepare reports
Conduct PKT's for associates on the floor
Conduct TNI/TNA to understand process requirements and roll out action plans
Consult with TL's/peers & RM to identify and drive process improvement initiatives
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.
Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).
With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.
Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
Job ID: 131122753
