Key Responsibilities
Fraud Monitoring & Investigation
- Monitor transactions and customer behavior in real-time to identify potential fraud
- Conduct in-depth investigations into suspicious activities and accounts
- Analyze fraud trends and escalate high-risk issues appropriately
Risk Assessment
- Perform risk assessments on new and existing accounts
- Identify vulnerabilities in current processes and suggest improvements
Reporting & Documentation
- Maintain detailed records of investigations, findings, and actions taken
- Prepare regular fraud reports and assist in audits or legal proceedings
Tools & Systems
- Utilize fraud detection systems, CRM tools, and data analytics platforms
- Collaborate with technology and data teams to enhance fraud monitoring tools
Collaboration & Escalation
- Work closely with internal departments like customer support, legal, and finance
- Escalate cases to law enforcement or legal teams when necessary
Policy Implementation
- Assist in developing fraud prevention policies and awareness programs
- Ensure compliance with regulatory guidelines and company procedures
Required Qualifications and Skills
- Bachelor's degree in Finance, Business, Criminology, or a related field
- 1 to 6 years of experience in fraud analysis, risk management, or a similar function
- Familiarity with fraud detection tools and case management systems
- Strong Excel and data analysis skills
- Good knowledge of financial systems, e-commerce, or digital payments is a plus
- Understanding of regulatory compliance (e.g., KYC, AML) is preferred
