Job description
What You Will Do
- Handle inbound and outbound calls with professionalism and empathy.
- Connect with prospective and existing clients to explain products/services, resolve queries, and build strong relationships.
- Maintain and update client information in CRM systems.
- Follow up with leads, track call outcomes, and support the sales/operations team in achieving targets.
- Ensure timely resolution of customer issues by coordinating with internal teams.
- Maintain high levels of call quality and adherence to communication protocols.
What We Are Looking For
- Experience: 1-4 years in ERP Customer Service / CRM roles, preferably from a Call Centre / BPO background/ Banking/ERP/Hospitality
- Education: Graduate in any discipline.
Skills Required:
- Excellent communication in English (knowledge of regional languages will be an advantage).
- Strong listening, persuasion, and problem-solving skills.
- Ability to handle pressure and meet deadlines.
- Good knowledge of MS Office & CRM tools.
- Preference: Male /Female candidates are encouraged to apply.
- A proactive, energetic, and customer-focused approach.
What TYA Will Offer
- A stable and long-term career opportunity with TYA Group companies.
- Structured training and mentoring to build strong professional skills.
- Exposure to modern CRM tools, customer engagement, and process automation.
- A collaborative and growth-oriented work culture.
- Competitive salary with attractive performance-based incentives.
- Clear career progression paths within the organization.
If you are the right fit, share your CV with us at [Confidential Information] with the subject line: Application for CRM Executive [Your Name]
