Location Name: Pune Corporate Office - Mantri
Job Purpose
This position is open with Bajaj Finance ltd.
Duties And Responsibilities
- Identify the opportunities of new product, charges and GL code process to deliver efficiency with controllership.
- Adherence to the process with respect to latest charges being reflected on collaterals/documents to be ensured.
- Co-ordination with Business, STECO and Finance team members for new charge creation, charge modification and New/modified charge along with amount to be updated on Collaterals. Correct version control documents to be followed
- Responsible for managing the charges mapping/Scheme creation/Modification approval requests on portal and ensure closure within defined SLA.
- Regular audit for the most recent charges created and what charges are being communicated to customer through various collaterals/documents and what charges are being levied to customer and responsible to handle the customer level escalations
- Knowledge of SFDC to CAS & LMS flow, functionality of STS and HTS Schemes/products, Charges Master
- Responsible for managing the BFL website and ensuring the charges are up to date on the fees and charges pages and Industry benchmarking to be performed on timely basis.
- Responsible for follow up with legal and compliance team for stamp duty tracker and maintenance of Stamp duty charges in SFDC as per state govt norms.
- Ensuring key service aspects like Service shop integration, Welcome Letter process set up, Communication set up (Existing/New) Self-service set up are mapped to the product pre-launch so that all post sales related aspects get catered and customer does not miss out on any of these communications.
- Preparation of project trackers, MIS & monthly presentations
- Efficient & timely communication to stakeholders on the changes related to New product/charges/process
- Work in cohesion with IT, business, Finance, service delivery and service PMO team for the new product, charges & GL related changes and implementation
- Review and sign off from Legal and Compliance teams for new charges introduced by business.
- End to end closure of audit observations raised by operations controllership audit and CAS audit team.
Required Qualifications And Experience
- Graduate/Post Graduate Degree
- 5-year experience in lending business with 3+ years in Operations/ Service / Project Dept
- Technology orientation and able to generate new ideas independently
- Project management skills with exceptionally high motivational levels and need to be a self-starter
- Proficiency in SQL Database, Power Point/ Excel/ Word
- Tracking and end to end closure of actionables
- Good team player with a bent of mind for technology and Problem Solving
