Unit Logistics Coordinator (JB 10) Ganjam Unit

Aditya Birla Group

Ganjam, India

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Posted 4 days ago
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Job Description

Job Purpose

Execution of marketing strategies & sales targets, effective management of logistics to ensure timely supply to customers, ensure compliance of systems, processes, policies, coordinate preparation of credit limit and its entry into system, preparation of ugahi reports, timely collection of payments & Sales Tax Forms. Ensure customer satisfaction and handling customer complaints so as to achieve Functional objectives/ Targets. Face internal / corporate audits/ IMS audits etc. Compliance of Dupont safety & other corporate initiatives.

Job Context & Major Challenges

The unit is manufacturing Caustic Soda lye (300TPD), Liquid Chlorine (220 TPD),

Hydrochloric Acid (180TPD), Sodium Hypochlorite (25 TPD), Aluminium Chloride

(35 TPD), Hydrogen Gas & Stable Bleaching Powder (50 tpd) which are hazardous in nature & have limitation in storage capacities. Hence day to day despatches of targeted quantity is a must. Therefore arrangement of required logistics i.e. `Lorry Trucks/Tankers/rake at economical rate is important for this unit.

Major challenges

To achieve targeted sales of all products.

Effective management of logistics for timely placement of vehicles/rake.

Retaining customers amongst increasing competition & induction of new customers

in respective zones.

Managing customer complaints for repeat business.

Timely recovery of payments / form C from customers where other suppliers are

liberal.

Overcoming frequent crisis due to poor infrastructure & law & order situation for

timely delivery of products to customers.

Enhancing customer satisfaction in this competitive era through product quality,

prices & services.

Highly remote area, poor infrastructure & law order in the State, poses a tough

challenge in logistics management of our products (which are liquid & hazardous)

Ensure compliance of units initiatives such as WCM,IMS and Dupont safety.

Ensuring compliance of all systems & processes (SOP/corporate audit)

Key Result Areas

	KRA (Accountabilities) (Max 1325 Characters)	Supporting Actions (Max 1325 Characters)
KRA1	Coordinate to achieve targeted sales to ensure running of plant at targeted level.	. Sales plan & preparation & submission sale contract/ offers. . Procurements of orders from customers . Creating customer relationship management to acquire maximum share. . Redressal of customer complaints & grievances. . Timely & proper communication with customers for schedules/ supplies.
KRA2	Monitor to Achieve payment targets to ensure balanced cash flow	. Review, Analyse & study of customer's accounts regularly. . To regulate supplies in accordance with the approved credit limit. . Communicate the customer's A/c statement to them for reconciliation & release of payment. . Fulfill customer's requirement as per the terms of contract such as Security Deposit etc. . Timely preparation of proposal & policies for pricing, rate difference &/or discounts.
KRA3	Assess credit worthiness of customers to safeguard from bad debts.	. Assess the financial strength of customers through market sources, Balance Sheet etc. . Analysing past track record of customers. . Review & propose for fixation of Credit . limit from time to time. Collection of securities in form of PDC/B.G. from small/ unorganized sector buyers. . Restrict poor pay master to advance payment terms.
KRA4	Carry out market survey of existing & new products to facilitate in development of new market/ product	. Periodical visits to customers to assess their needs & future growth plan. . Obtaining periodical feedback of customer's need through standard formats. . Interact in market for feasibility study of new products. . Gathering information from market for updated MIS. . Surf the net for new product market assessment & growth.
KRA5	Managing the entire logistics for transportation of finished products at optimum freight in remote location where Poor infrastructure & law order in the state, poses a tough challenge in local logistics management	. Identify potential transporters in various regions. . Identify the area for improving the logistics. . Negotiation with transporters to reduce freight. . Monthly review of logistics . To review the freight rates among group units (Chemical business) derive benchmark. . Reduce the delivery time & higher rotation of tonners.
KRA6	Visiting customers regularly to get their feedback on our performance & to improve customer satisfaction	. Planning customer visits. . Getting feedback from customers by sending feedback performa. . Timely attending customer complaints. . Organising Workshop for safe handling of our products. . Arranging dealers, Agents and key Customers conference.
KRA7	Corporate / Unit Initiatives	. Inculcating and adherence to group values. . To contribute in WCM for Market Orientation KMFA . To coordinate from marketing team in all audit/ award assessment in which unit applies (IMC RBNQA, WCM Gold, AMAI Best managed Plant Award, Global Benchmarking) . To maintain harmonious inter departmental relations and to co-ordinate with different dept. . Improve our internal satisfaction index score. . To comply with Dupont safety initiatives