Description
We are seeking an experienced Unit Head-Operations for our hotel in Gurugram. The ideal candidate will have 10-20 years of experience in the hotel industry, demonstrating a strong track record of operational excellence and leadership. This role requires a strategic thinker with a passion for hospitality and a commitment to enhancing guest experiences.
Responsibilities
- Oversee daily operations of the hotel to ensure high standards of service and guest satisfaction.
- Develop and implement operational policies and procedures to enhance efficiency and productivity.
- Manage budgets and financial targets, ensuring profitability and cost control.
- Lead and mentor department heads to achieve operational excellence.
- Analyze guest feedback and implement strategies to improve service quality.
- Ensure compliance with health and safety regulations and maintain high standards of hygiene.
- Coordinate with sales and marketing teams to boost occupancy rates and overall revenue.
- Monitor inventory and supply chain management for smooth operations.
Skills and Qualifications
- Bachelor's degree in Hospitality Management or a related field; Master's degree preferred.
- 10-20 years of experience in hotel operations or a related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficient in hotel management software and property management systems.
- Financial acumen with experience in budgeting and financial reporting.
- In-depth knowledge of the hotel industry trends and best practices.
- Ability to handle high-pressure situations and make quick decisions.
