Unified Endpoint Management Engineer

Responsibilities

• Administer and support SOTI MobiControl environments, including device enrollment, lifecycle management, profiles, packages, compliance policies, and automation.

• Maintain SOTI configurations, templates, and device groups aligned with enterprise standards and mobility requirements.

• Manage provisioning, patching, update cycles, application deployments, and rugged device configurations across all SOTI‑managed platforms.

• Troubleshoot mobility incidents involving device connectivity, enrollment, profile behavior, application delivery, compliance, and platform interactions.

• Support SOTI‑based logging, diagnostics, rules, and automation to improve device stability and user experience.

• Monitor system health, platform performance, and device status across all SOTI environments and escalate issues when needed.

• Support packaging, testing, and deployment of mobile applications across SOTI‑managed devices and assist with Intune.

• Maintain technical documentation, standard operating procedures, and knowledge articles supporting UEM operations.

• Implement and maintain automation, dashboards, and device monitoring solutions to enhance operational efficiency.

Key Performance Measures

• Availability and stability of assigned SOTI services and device fleets.

• Incident resolution time for mobility‑related support tickets.

• Success rate of application deployments, profiles, configurations, and patching cycles.

• Reduction in repeat issues related to device behavior, performance, or configuration.

• Accuracy and completeness of documentation and operational procedures.

Competencies & Behaviors

• Tech Savvy – Working: Applies technical knowledge of SOTI platforms, mobile device management, and endpoint technologies effectively.

• Ensures Accountability – Working: Delivers assigned operational work accurately and on schedule.

• Collaborates – Working: Works effectively across endpoint engineering, infrastructure, security, and support teams.

• Communicates Effectively – Working: Communicates technical issues, updates, and solutions clearly and professionally.

• Customer Focus – Working: Supports stable device access and delivers a positive mobility experience.

• Plans and Aligns – Basic: Organizes workload and follows team priorities and operational standards.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.

• SOTI or Microsoft Intune/Endpoint Manager certifications preferred.

• Foundational knowledge of mobile device management and Windows/Android administration required.

• Basic PowerShell or scripting knowledge preferred.

Experience

• 2–5 years of experience in endpoint support, mobility management, or device administration.

• Experience supporting Windows and Android devices, device enrollment, compliance, and application delivery.

• Exposure to SOTI MobiControl, Intune, or similar UEM/MDM platforms preferred.

• Familiarity with mobility incidents involving profiles, connectivity, remote support, and application deployment.

• Basic experience with device configuration management, patching, and monitoring tools.

• Experience creating or maintaining technical documentation preferred.

Scope Factors

• Supports operational delivery of mobility and endpoint management services under general direction. No direct people or budget responsibility.

• Scope includes service support, maintenance, and administration for assigned SOTI platforms and device groups, with optional Intune support depending on workload.

• Works across infrastructure, service desk, security, and endpoint teams through matrix collaboration.