Job Description
Who will you be working with
You will work with a global team of UC Analysts & Engineers located in the Americas and EMEA regions. You will collaborate with IT teams and end users globally across our locations.
How will you make a difference
As a member of our Unified Communications (UC) team, Wabtec is looking for an individual to run a best-in-class voice and video platform based on Microsoft Teams. The UC Engineer role reports directly into the Networking/UC/Identity organization and is responsible for the management of our UC infrastructure, project management, service delivery, and designing solutions & processes.
What do we want to know about you
You Must Have
- 4 year degree with 5+ years of IT experience.
- Expertise in voice concepts and best practices such as SIP trunking, MOS and other call quality metrics, telephony, VoIP
- Expertise in Microsoft 365 and Microsoft Teams administration, including Microsoft Teams Direct Routing
- Knowledge of AV and conference room technologies
- PowerShell scripting skills
- Project management skills
- Willing to embrace change and manage or influence required activities to reach desired outcomes
- Proven ability to deliver while under tight timelines
- Demonstrated ability to proactively analyze and solve complex problems
- Excellent communication skills including both verbal and written
- Actively seeks next-gen certifications pertinent to the role.
- Ability to work unsupervised.
- Strategic and creative thinking to analyze issues that may arise and create solutions.
- Ability to respond positively to feedback and implement change in process and procedures as needed.
- Ability to work in a fast-paced environment.
- Ability to work all hours across different time zones.
- Must be able and willing to travel as needed up to 10%
We Would Love It If You Had
- MS-700 and/or MS-721 certification
- Entry-level SBC vendor certification, such as AudioCodes ACA
- Experience with Nice CXOne Studio
- Entry-level project management certification, such as CAPM
- Knowledge of ITIL concepts and practices
What will your typical day look like
- Ensure incident response and compliance to ticket SLAs.
- Support UC platforms & services, including Microsoft Teams, conference room systems, SIP trunking, call center solutions, and webcasts.
- Manage & deliver UC projects, including Teams Voice deployment projects.
- Deploy proactive solutions to recurring problems/requests.
- Be an escalation point, and a strong advocate for our end users, customers, and stakeholders.
- Collaborate with third-party service and support vendors to ensure maximum uptime and prompt problem remediation
What about the physical demands of the job
- Regularly remaining in a stationary position, often standing or sitting for prolonged periods
- Regularly communicating with others to exchange information
- Regularly required to attend meetings in person and virtually using video and audio computer equipment
- Regularly repeating motions that may include the wrists, hands and/or fingers, such as typing
- Occasionally moving about to accomplish tasks or moving from one worksite to another
- Occasionally light work that includes moving objects up to 20 pounds
Work Environment
- Current hybrid work schedule of at least 3 days in the office (Tuesday-Thursday), with a possibility of returning to 5 days at any time.
- The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, you may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise
Additional Information
What could you accomplish in a place that puts People First
At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
Who are we
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We're lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.
Culture powers us and the possibilities.
We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We're building a culture where leadership, inclusion and your unique perspective fuel progress.
We're proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
Need accommodation Just let us know - we've got you.
