Unified Communication

Key Responsibilities

• Provide L3 support for Microsoft Teams environments, including Teams Telephony and Teams Rooms.

• Manage and support Teams Telephony, including: o Session Border Controllers (SBC) o Direct Routing configurations

• Configure, monitor, and troubleshoot Teams calling and telephony-related issues.

• Support and manage Microsoft Teams Rooms (MTR) setups across meeting spaces.

• Handle devices and systems related to Teams Rooms, including: o Windows-based systems o Lenovo devices o Logitech conferencing equipment

• Ensure smooth functioning of team meetings and collaboration tools.

• Troubleshoot issues related to audio/video conferencing, connectivity, and meeting experience.

• Coordinate with relevant teams to ensure uptime and performance of communication systems. Required Skills & Experience

• Hands-on experience with Microsoft Teams Telephony

• Experience with SBC (Session Border Controller)

• Knowledge of Direct Routing in Teams

• Experience managing Microsoft Teams Rooms (MTR)

• Familiarity with Windows-based meeting room systems

• Experience working with Lenovo and Logitech meeting room devices

• Experience in managing Teams meetings and collaboration environments