Umrah Travel Sales Executive / Umrah Travel Consultant
We are looking for an energetic and sales-driven Umrah Travel Executive who can actively handle online inquiries, live chat leads, and customer follow-ups and convert inquiries into confirmed bookings.
The ideal candidate should understand Umrah packages, customer requirements, CRM management, and the complete sales follow-up process. The role requires someone who is proactive, responsive, confident in communication, and focused on achieving conversion targets.Key Responsibilities
- Actively handle live chat, WhatsApp, website, social media, and online Umrah inquiries.
- Respond quickly to incoming leads and understand the customer's travel requirements.
- Handle both Group Umrah Packages and Customized/Private Umrah Packages.
- Suggest suitable packages based on customer budget, travel dates, hotel preferences, and family requirements.
- Maintain and update all inquiries, follow-ups, and customer details accurately in the CRM.
- Regularly follow up with potential clients until the enquiry is converted or closed.
- Convert online and inbound leads into confirmed Umrah bookings.
- Communicate package inclusions, hotels, flights, transfers, visa requirements, and other travel-related information clearly.
- Coordinate with the operations, ticketing, and reservation teams after confirmation.
- Build strong customer relationships and provide professional pre-sales support.
- Handle customer objections, negotiate effectively, and work towards closing the booking.
- Achieve individual sales, conversion, and follow-up targets.
- Maintain proper records of hot, warm, and cold leads in the CRM.
- Reconnect with previous customers and leads for future Umrah travel requirements.
- Stay updated with Umrah packages, hotel options, flight availability, and travel-related updates.
- Be comfortable using new technologies, CRM systems, online communication platforms, and AI-based tools.
Candidate Requirements
- Strong sales and lead-closing skills.
- Good knowledge of Umrah travel products and packages.
- Experience handling online travel leads will be preferred.
- Knowledge of CRM and lead-management systems.
- Ability to manage multiple customer inquiries and follow-ups simultaneously.
- Excellent communication and negotiation skills.
- Strong WhatsApp, chat, and telephone communication etiquette.
- Customer-focused approach with the ability to understand different traveler requirements.
- Good follow-up discipline and strong conversion mindset.
- Ability to handle both group and customized Umrah enquiries.
- Basic technical and digital knowledge.
- Quick learner and adaptable to new software and sales tools.
- Target-oriented, responsible, and proactive.
- Ability to work independently as well as coordinate with the travel operations team.
Qualifications
- 2-5 years quota carrying sales experience
- Experience and working knowledge of CRM systems
- Demonstrable track record of over-achieving quota
- Strong written and verbal communication skills
