Responsibilities :
A day in the life of an Infoscion
As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment
You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs
You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.
You will support configuring solution requirements on the products understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives
You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Additional Responsibilities:
Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data
Awareness of latest technologies and trends
Logical thinking and problem solving skills along with an ability to collaborate
Ability to assess the current processes, identify improvement areas and suggest the technology solutions
One or two industry domain knowledge
Technical and Professional Requirements:
Minimum 2years of experience in UKG Pro WFM (Kronos)
Experience in UKG Pro WFM modules: Timekeeping, Scheduling, Accruals, Activities (basic level)
Understanding of workforce management concepts such as: Leave Management, Overtime rules, Employee Self-Service, Compliance tracking
Experience with: Incident/ticketing tools (ServiceNow, etc.), Agile/Scrum environments
Support implementation, enhancement, and maintenance of UKG Pro WFM solutions
Work on configuration and functional support for WFM modules
Assist in requirements analysis and validation with business stakeholders
Participate in: System testing (SIT/UAT), Defect resolution, Deployments
Handle incident management and troubleshooting (L2/L3 support)
Collaborate with cross-functional teams for issue resolution
Support process improvements and system optimization
Maintain documentation and ensure adherence to standards
