UKG Pro WFM Consultant

Empowered By Innovation

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.

Role: Senior UKG Pro WFM Consultant

Experience: 6-10 years

Location: Bangalore, Noida, Hyderabad, Chennai, Pune, Mumbai

Job Summary

We are seeking a Senior UKG Pro Workforce Management (WFM) Consultant to manage both ongoing production support and project-based implementations/enhancements. This role requires a strong techno-functional expert who can stabilize systems, resolve complex issues, and lead new initiatives within the UKG Pro WFM environment.

Key Responsibilities

Support Responsibilities

• Provide L2/L3 production support for UKG Pro WFM systems

• Troubleshoot and resolve complex issues related to:

o Timekeeping, Activities

o Scheduling

o Accruals and payroll processing

• Perform root cause analysis (RCA) and implement preventive fixes

• Monitor system performance and recommend improvements

• Handle incident, problem, and change management processes

• Support periodic activities such as upgrades, patches, and releases

• Ensure SLA adherence and timely resolution of tickets

Project Implementation/ Enhancements Responsibilities

• Lead end-to-end implementations and enhancements of UKG Pro WFM modules

• Conduct requirement gathering, solution design, and system configuration

• Configure and optimize:

o Pay rules, work rules, and pay codes

o Accruals, attendance, and scheduling policies

• Drive design workshops and stakeholder discussions

• Manage system integration efforts (HRIS, Payroll, third-party systems)

• Oversee SIT, UAT, and deployment activities

• Ensure documentation of solution design and configuration

Required Skills & Qualifications

• 6–10+ years of experience in Workforce Management solutions

• 4+ years of hands-on experience with UKG Pro WFM (UKG Dimensions / Kronos)

• Strong expertise in:

o Timekeeping, scheduling, and labor compliance

o Complex pay rule and accrual configuration

o Production support and incident management

• Experience handling both implementation projects and steady-state support

• Strong debugging and problem-solving skills

• Excellent communication and stakeholder management abilities

Key Competencies

• Ability to switch between project delivery and support operations

• Strong ownership and accountability

• Client-facing consulting skills

• Ability to mentor junior team members

• Time management and prioritization across multiple workstreams

Education

• Bachelor's degree in IT (or equivalent experience)

Preferred Qualifications

• UKG Pro WFM certifications

• Experience with integrations (APIs, Boomi, Middleware tools)

• Knowledge of UKG Pro HR/Payroll modules

• ITIL framework experience (Incident, Problem, Change Management)

• Experience in Manufacturing industry

Nice to Have

• Experience with UKG Analytics / Cognos reporting

• Exposure to Agile/Scrum and DevOps environments

• Experience in global support models (onshore/offshore coordination.