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Full-timeAnantapuramu
UK BPO Team Lead
Lead and coach a team of UK BPO process executives. You will own shift-level performance — monitoring calls, running briefings, handling escalations, and reporting metrics to operations leadership. This role is for experienced BPO professionals who can keep a team motivated, maintain quality under pressure, and communicate clearly with both agents and client stakeholders.
Responsibilities
- Lead daily briefings, shift huddles, and one-on-one coaching sessions
- Monitor live calls and conduct quality audits against client scorecards
- Handle escalations and complex customer issues
- Track team KPIs — attendance, productivity, quality, and adherence
- Prepare daily and weekly reports for operations and client review
Requirements
- Minimum 2 years of BPO experience with at least 1 year in a team lead role
- Strong spoken English; experience with UK processes preferred
- Proven ability to manage teams of 8–15 agents
- Comfort with Excel/Google Sheets for reporting and trackers
- Calm under pressure; able to give constructive feedback
Role Requirements
Good communication skills — Telugu and English required; Hindi is a plus
Location: Anantapuramu (on-site only, no remote)
Passionate, go-getter, and self-learner attitude
Willingness to work UK shift hours (timings shared at interview)
Anantapuramu, Andhra Pradesh
UK shift hours (timings shared at interview)
Salary: Discussed at interview based on experience
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Applying for UK BPO Team Lead. We usually respond within 3–5 business days.
