UiPath Support Developer / Managed Services Engineer

Experience: 3–8 Years

Location: Hybrid

Employment Type: Full-Time

Shift: Flexible to support business-critical production incidents when required

About the Role

We are seeking an experienced UiPath Support Developer to join our Managed Services team. The ideal candidate will possess strong expertise in both UiPath Development and Production Support, with hands-on experience in troubleshooting, debugging, monitoring, and resolving automation issues in enterprise production environments.

This role requires a proactive professional capable of handling L1/L2 support activities, production incidents, Root Cause Analysis (RCA), and automation enhancements while ensuring adherence to SLA commitments and maintaining automation stability.

Key Responsibilities

Production Support & Incident Management

• Monitor and support business-critical UiPath automations in production environments.
• Analyze and resolve production incidents within defined SLA timelines.
• Handle L1 and L2 support activities, including ticket triaging, issue investigation, and resolution.
• Manage priority incidents, production escalations, and critical support requests.
• Perform detailed Root Cause Analysis (RCA) and recommend preventive measures.
• Ensure maximum automation uptime and operational stability.

Debugging & Troubleshooting

• Investigate automation failures using:
• UiPath Logs
• Orchestrator Logs
• Queue Transaction Logs
• Robot Execution Logs
• Exception Traces
• Analyze failed queue transactions and identify root causes.
• Troubleshoot retry mechanisms, exception handling, and workflow failures.
• Independently diagnose and resolve production issues with minimal supervision.

Development & Automation Enhancement

• Implement hotfixes and production bug fixes.
• Support minor enhancements and optimization initiatives.
• Participate in deployment validation and post-production monitoring activities.
• Contribute to continuous improvement efforts to enhance automation performance and reliability.

Collaboration & Communication

• Collaborate closely with Development, QA, Business, and Support teams.
• Provide regular updates on incidents, resolutions, and ongoing support activities.
• Support business users and stakeholders during critical production situations.

Documentation & Governance

• Maintain incident logs and support documentation.
• Document RCA reports, corrective actions, and preventive measures.
• Ensure compliance with support processes and enterprise automation standards.

Required Technical Skills

UiPath Development

• UiPath Studio (2024/2025 preferred)
• REFramework
• Queue-Based Automation
• Modern UiPath Activities
• Background Automation
• Attended Automation
• Exception Handling Frameworks

UiPath Orchestrator

• Queue Management & Queue Retries
• Queue Transaction Analysis
• Asset Management
• Credential Management
• Robot Monitoring
• Job Monitoring
• Log Analysis
• Process Deployment
• Version Management

Production Support & Troubleshooting

• Production Incident Management
• Automation Monitoring
• Production Bug Fixes
• SLA-Based Support
• Queue Failure Investigation
• Exception Analysis
• Root Cause Analysis (RCA)
• Hypercare Support
• Managed Services Support

Document Understanding

• UiPath Document Understanding
• OCR Technologies
• Data Extraction
• Validation Station
• Classification & Extraction Frameworks

Preferred Technical Exposure

• API Integrations
• SQL Queries
• Excel Automation
• Email Automation
• Web Automation
• PDF Automation
• AI Center
• Intelligent Document Processing (IDP)

Required Experience

• 3+ years of hands-on experience in UiPath Development.
• Experience supporting production automations in enterprise environments.
• Experience in Managed Services, Production Support, Hypercare Support, or Application Support teams.
• Strong exposure to L1/L2 support operations.
• Experience working across DEV, UAT, and PROD environments.
• Proven ability to resolve critical production incidents independently.
• Experience working within strict SLA-driven support environments.

Preferred Certifications

• UiPath Certified Advanced RPA Developer
• UiPath Specialized AI Certifications
• UiPath Document Understanding Certifications

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent debugging and troubleshooting capabilities.
• Strong ownership and accountability.
• Ability to work under pressure and manage multiple incidents simultaneously.
• Effective communication and stakeholder management skills.
• Detail-oriented with a focus on quality and operational excellence.
• Self-motivated and proactive approach to issue resolution.

Why Join Us

• Opportunity to work on enterprise-scale automation programs.
• Exposure to advanced UiPath technologies and intelligent automation solutions.
• Collaborative and growth-oriented work environment.
• Opportunity to work with global clients and business-critical automations.
• Continuous learning and career growth opportunities.

Contact Details

Shwetha R

Talent Acquisition Specialist | Valenta

Email: [HIDDEN TEXT]

Mobile: +91 8867594009

How to Apply

Interested candidates can share their updated resume along with the following details:

• Current CTC
• Expected CTC
• Notice Period
• Current Location
• Total Experience
• Total UiPath Experience
• Production Support Experience
• Managed Services / Hypercare Support Experience

Only shortlisted candidates will be contacted for further discussions.