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Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 35+ categories worldwide, and we still like to work hard, have fun and make history!
Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon's cost structure. Vision of RBS is to accelerate Amazon's flywheel by 1) Improving the customer experience by fixing detail page catalog defects at scale, 2) Improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and 3) Improving store operations efficiency by driving down cost of operations. We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction, improving listing quality, reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective execution.
RBS Retail Efficiency team is looking for Program Manager to drive defect elimination for WW Retail under Buying Defects program. In this role, you will be expected to partner with upstream tech and retail teams to drive automation and efficiency. This role will closely work with senior leadership team in Retail WW to drive upstream defect elimination and delivering on business KPI's. Key success factors for this role will be performance on Business goals, Vendor and Customer Experience and COI (Cost Out Initiative).
About You:
1) Leader: You have lead cross-functional teams against tangible milestones and consistently delivered valuable projects. You have
ability to think both strategically and tactically in a high-energy, fast paced environment.
2) Doer: You've successfully delivered end-to-end projects, working through the many obstacles along the way.
3) Detail Oriented: You have an enviable level of attention to detail, and catch things that others miss.
4) Influencer: Innovative leader with the ability to identify opportunities and gain support with data, storytelling, and persuasion.
5) Communicator: Ability to communicate expectations, requirements, and progress to senior leaders, peers, and team members, selling partners.
6) Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult challenges.
Key job responsibilities
. Identify system defects requiring manual efforts downstream, partner with owner teams and designing solutions for WW Stores to eliminate them at the place of origin.
. Own and Deliver on VIP metrics like UHI, buying automation, forecasting accuracy%, etc. Set up review mechanisms with partner teams to drive performance
. Lead WBR/MBR/QBR reviews for the org with Senior leadership across Retail and RBS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 149953665
Skills:
Automation, Project Execution, Stakeholder Management, Vendor Management, Program Management
Skills:
Sql, VLookUps, Root Cause Analysis, Defect Elimination, Data Analysis, Process Improvement, Stakeholder Management, Program Management, Excel Pivot Tables
Skills:
Sql, Root Cause Analysis, Data Analysis, Process Improvement, Stakeholder Management, Program Management
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