About the role:
We are looking for a hands-on UCaaS Engineer – VoIP / Asterisk/ Terraform/ SIP / Cloud with deep expertise in VoIP platforms and cloud infrastructure automation. You will be a key member of our SRE/NOC team, responsible for the reliability, scalability, and operational excellence of the NetSapiens communications platform running on Oracle Cloud Infrastructure (OCI). This role sits at the intersection of software engineering and systems operations — you will build and maintain the infrastructure that powers voice and collaboration services for thousands of businesses.
About Teqfocus:
Teqfocus is a Data and AI company that helps enterprises build and scale the Agentic Enterprise — connecting the data foundation, the intelligence layer, and the applications teams run their businesses on into a single, coherent architecture.
As a Salesforce Summit Partner, we work in Healthcare, Life Sciences, Financial Services, Insurance, and Hi-Tech — industries where getting AI right matters and the tolerance for failure is low. Our delivery model is senior-heavy by design. The same team that scopes an engagement ships it to production. There are no junior shadow teams, no sub-contractors brought in when the problem gets hard, and no hand-off to a separate managed services vendor when the project closes.
We run an internal innovation practice that builds the reusable patterns, pre-tested architectures, and industry-specific frameworks that give every Teqfocus client a head start — and give every Teqfocus practitioner work that compounds over time.
We are a diverse, immigrant-entrepreneurial company. We were built on the conviction that the best outcomes come from people who take genuine ownership of what they build — and are trusted to do so.
www.teqfocus.com
Key Responsibilities:
- Own the reliability, performance, and availability of the NetSapiens UCaaS platform across production environments
- Design, build, and maintain Infrastructure-as-Code (IaC) using Terraform and configuration management workflows using Ansible
- Perform Tier 1 and Tier 2 troubleshooting of VoIP platform issues including call quality, signaling failures, media path problems, and platform outages
- Diagnose and resolve issues across the VoIP stack, including Netsapins application and Media stack, SIP trunking, RTP/SRTP media
- Participate in 24x7 on-call rotation, responding to and resolving critical production incidents with a sense of urgency and clear communication
- Collaborate with engineering and NOC teams on incident response, root cause analysis, and post-mortem documentation
- Manage and optimize OCI resources including compute, networking, storage, and security services
- Develop and maintain runbooks, monitoring dashboards, and alerting policies to reduce mean time to detection (MTTD) and resolution (MTTR)
- Support patching, upgrades, and lifecycle management of platform components using automation frameworks
- Contribute to SRE initiatives including SLO/SLA definition, error budget tracking, and capacity planning
Must-Have Qualifications:
- 5+ years of experience in a Site Reliability Engineering, DevOps, or Systems Engineering role
- Hands-on experience with the NetSapiens platform or Asterisk PBX (configuration, administration, and troubleshooting)
- Proficiency with Terraform for cloud infrastructure provisioning and state management
- Strong working knowledge of Ansible for configuration management and automation
- Practical experience with Oracle Cloud Infrastructure (OCI) — compute, VCN, load balancers, IAM, and security services
- Proven Tier 1 / Tier 2 VoIP troubleshooting skills, including experience with Asterisk PBX, SIP, RTP, and call flow diagnostics
- Comfortable with tools such as sngrep, tcpdump, Wireshark, and VoIP packet analysis
- Willingness and ability to participate in a 24x7 on-call rotation, including nights and weekends
- Strong Linux systems administration skills (RHEL/CentOS/Ubuntu)
- Solid scripting ability in Bash and/or Python
Good-to-Have Qualifications:
- Experience with Ansible AWX for centralized automation and job scheduling
- Experience with env0 for environment management and Terraform workflow orchestration
- Familiarity with SOC 2 Type 2 and/or HIPAA compliance requirements in a SaaS environment
- Exposure to AIOps, observability platforms, or SIEM tooling (e.g., Stellar Cyber)
- Experience with CI/CD pipelines and GitOps practices
- ·Knowledge of Border0 or similar zero-trust privileged access management tools
What We Offer:
- Competitive compensation aligned with market standards
- remote flexibility depending on project needs
- Exposure to global clients and enterprise projects
- Opportunity to contribute to architecture and technical decisions
- Innovation and learning exposure
- Dynamic role growth and challenging assignments
- Flexible work environment
- Access to internal knowledge-sharing/training sessions
The agentic enterprise is not a future state. It is being built right now, on live production systems, for real clients. If you want to be one of the practitioners building it — this is the right place. Apply Now!!!
