Job Title: Tulip Support Analyst
- Experience Required: 7 to 8 Years
Location: Noida
Notice Period: Candidates with 30 or 45 days notice period preferred
Job Description:
We are looking for an experienced Tulip Support Analyst to join our team at TCS Noida. The ideal candidate will have hands-on experience supporting the Tulip platform, particularly within the pharma/life sciences domain, and be comfortable providing global application support. The role requires a strong understanding of compliance (GxP), quality systems, and the ability to troubleshoot issues effectively across multiple sites.
Key Responsibilities:
- Provide L2/L3 support for the Tulip platform across global business units in the pharma/life sciences domain.
- Troubleshoot application issues, perform root cause analysis, and implement solutions to minimize downtime.
- Monitor and maintain GxP-compliant applications ensuring adherence to CSV, Quality & Compliance (Q&C) standards.
- Collaborate with cross-functional teams to ensure effective incident, change, and problem management.
- Provide support for Tulip Player, manage UI/UX elements, and assist in data analytics where needed.
- Work closely with business and technical teams to manage service requests through ServiceNow or similar ITSM tools.
- Assist in periodic audits and ensure the platform meets required regulatory compliance.
Required Skills and Experience:
Must-Have:
- Minimum 2+ years of hands-on experience supporting the Tulip platform.
- Total 7–8 years of IT experience, preferably in application or platform support.
- Strong understanding of Tulip product features and capabilities.
- Background in pharma/life sciences domain and experience with GxP systems.
- Familiarity with CSV (Computer System Validation), and quality & compliance (Q&C) frameworks.
- Experience supporting multiple global sites.
Good-to-Have:
- Experience with Tulip Player and UI Design principles.
- Familiarity with ServiceNow or other ITSM platforms including Incident, Problem, Change Management.
- Knowledge of SQL and Python scripting for support and reporting tasks.
- Interest in emerging technologies, innovation, and automation within support operations.
Soft Skills:
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Self-motivated with a proactive approach to issue resolution
- Ability to work under pressure and in a globally distributed team
