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| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Development of applicators | . Training & development of new applicators for white cement applications, new products on a regular basis in the assigned sales area. . Implementing Vikas schedules . Organising and conducting training sessions for applicators for review & skill enhancement at head quarter level |
| KRA2 | Customer service : Customer service by providing effective customer care to enhance customer loyalty & satisfaction | . Visiting & supervising sites for better execution of job . Finding solutions to the customers problems & issues . Attending product & execution related complaints |
| KRA3 | Demand generation | . Organizing and conducting demand generation activities like Architects / Builders / Painting Contractors and Painters & Masons Meet , trade exhibitions, customer awareness camps, counter meets etc as per plan . Conversion of various applications to BW applications by casting samples, follow up & providing applicators for execution for increasing white cement market potential . Ensuring sampling of white cement applications, new products in coordination with Projects personnel for their approval . Providing handy samples of various white cement applications, new products to retail team for promotion through retail network . Arranging samples of various finishes for trade exhibitions and customer awareness camps etc. . Conducting purity campaigns to educate our customers and enhancing the brand image |
| KRA4 | Attending Customer Quality Complaints: To resolve complaints promptly & to the best of customer satisfaction in order to develop long term relationship with the customer. | . Visit to site and physically examine the application sites. . To organize testing of product through R&D. . Feedback to Customer & CASC Head. . Regular testing of product through independent laboratory. . CRM |
| KRA5 | CRM: CRM & appraising the management regarding competitors activities | . Organizing and conducting factory visits of applicators to ensure their loyalty . Providing technical support to direct users & helping them in getting better quality for maintaining good relations . Monitoring competitors product quality by collecting samples and sending the same to factory for analysis . Briefing the retail team for competitors quality and arranging comparative analysis and reports on regular basis Training . Organizing and conducting training sessions for team members for white cement applications, new products . Solving the product & applications related problems & queries of team members on a regular basis |
| KRA6 | Training | . Organizing and conducting training sessions for team members for white cement applications, new products. . Solving the product & applications related problems & queries of team members on a regular basis |
Job ID: 144207241
