Key Result Areas
KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)
KRA1 Accountability: Development of applicators
Customer service
Customer service by providing effective customer care to enhance customer loyalty & satisfaction Development of applicators
- Training & development of new applicators for white cement applications, new products on a regular basis in the assigned sales area
- Implementing Vikas schedules
- Organising and conducting training sessions for applicators for review & skill enhancement at head quarter level
Customer service
Customer service by providing effective customer care to enhance customer loyalty & satisfaction
- Visiting & supervising sites for better execution of job
- Finding solutions to the customers problems & issues
- Attending product & execution related complaints
KRA2 Attending Customer Quality Complaints .
CRM
CRM & appraising the management regarding competitors activities
Training Attending Customer Quality Complaints .
- To resolve complaints promptly & to the best of customer satisfaction in order to develop long term relationship with the customer.
- Visit to site and physically examine the application sites.
- To organize testing of product through R&D.
- Feedback to Customer & CASC Head.
Regular testing of product through independent laboratory.
CRM
CRM & appraising the management regarding competitors activities
- Organizing and conducting factory visits of applicators to ensure their loyalty
- Providing technical support to direct users & helping them in getting better quality for maintaining good relations
- Monitoring competitors product quality by collecting samples and sending the same to factory for analysis
- Briefing the retail team for competitors quality and arranging comparative analysis and reports on regular basis
Training
- Organizing and conducting training sessions for team members for white cement applications, new products
- Solving the product & applications related problems & queries of team members on a regular basis
