TTSE CASC- Pune

Aditya Birla Group

Pune, India

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Posted 16 hours ago
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Job Description

Key Result Areas

	KRA (Accountabilities) (Max 1325 Characters)	Supporting Actions (Max 1325 Characters)
KRA1	Accountability: Development of applicators Customer service Customer service by providing effective customer care to enhance customer loyalty & satisfaction	Development of applicators . Training & development of new applicators for white cement applications, new products on a regular basis in the assigned sales area . Implementing Vikas schedules . Organising and conducting training sessions for applicators for review & skill enhancement at head quarter level Customer service Customer service by providing effective customer care to enhance customer loyalty & satisfaction . Visiting & supervising sites for better execution of job . Finding solutions to the customers problems & issues . Attending product & execution related complaints
KRA2	Attending Customer Quality Complaints . CRM CRM & appraising the management regarding competitors activities Training	Attending Customer Quality Complaints . . To resolve complaints promptly & to the best of customer satisfaction in order to develop long term relationship with the customer. . Visit to site and physically examine the application sites. . To organize testing of product through R&D. . Feedback to Customer & CASC Head. Regular testing of product through independent laboratory. CRM CRM & appraising the management regarding competitors activities . Organizing and conducting factory visits of applicators to ensure their loyalty . Providing technical support to direct users & helping them in getting better quality for maintaining good relations . Monitoring competitors product quality by collecting samples and sending the same to factory for analysis . Briefing the retail team for competitors quality and arranging comparative analysis and reports on regular basis Training . Organizing and conducting training sessions for team members for white cement applications, new products . Solving the product & applications related problems & queries of team members on a regular basis