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Job Description
- Demonstrated 3-10 years of experience in technical support or similar roles, with a focus on providing solutions to customer issues.
- Proficiency in sales or relevant technical skillsets such as diagnosing, troubleshooting, and resolving technical issues.
- Ability to research, identify, and implement effective solutions to meet customer needs.
- Prior experience in following SLAs and severity levels to prioritize and handle issues promptly.
- Familiarity with scripting languages like Perl or Shell is preferred.
- Taking ownership of customer concerns and ensuring timely resolution of problems.
- Proficiency in documenting solutions and maintaining a knowledge base for reference.
- Strong problem-solving abilities and a proactive approach to addressing technical challenges.
- Capable of prioritizing tasks based on urgency and importance to meet service level agreements.
- Adherence to standard procedures and protocols, including escalating issues to internal teams when necessary.
- Experience in Alcohol Industries.
More Info
Key Skills
diagnosing
maintaining a knowledge base
documenting solutions
resolving technical issues
Shell
About Company
Skills:
Java, C, Application Architecture, Systems Administration, Node.js, Javascript, Perl, Php, MongoDB, Network Administration, Ruby, Python, Troubleshooting Systems, Performance tuning and benchmarking, Go, Technical support, Data architecture and design, Database architecture and administration, Scalable and Highly available distributed systems