Trust & Safety Analyst

Skills: Intellectual property, copyright, fraud investigation, fraud investigation officer, legal documentation, legal compliance, Paralegal experience, legal law. User-Generated Content Moderation - Content Moderation

Designation: Trust & Safety Senior Analyst

Qualifications: Any Graduation

Priority Skill

• Content Moderation, Prerequisites
• Maintain an average Quality score of 96% for the last four targeted cycles (not statistical samples).
• Participate & meet the Calibration process – Details
• 3 weeks of training with identified Quality Analyst, including working & reviewing tickets from T2/T3 queues
• Progress evaluated to track progress from readiness standpoint
• Successfully complete & achieve calibration score of 98% of higher [No Exception]
• Initiate no more than one critical issue requiring a Root Cause Analysis (RCA) per 90-day period
• Consistent high quality in performance.
• Excellent knowledge of Copyright law and our enforcement guidelines.
• A questioning mindset – the ability to search for, evaluate, apply, and disseminate applicable knowledge.
• Strong communication skills and the ability to coach and mentor agents to improve quality scores.
• Attention to detail is essential to ensure the quality of work execution.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellence in prioritizing tasks and acting under your own initiative.
• Good knowledge of Applications, Slides, Sheets, and Docs.