Skill required: Platform Data Operations - Operations Management
Designation: Trust & Safety Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:Hindi - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do As an Agent, you must follow daily work patterns and be responsible towards targets.
- Ensuring the requests are completed thoroughly and accurately within the appropriate timeframe.
- Adhering to Client SLAs
- Ensure compliance in following Accenture and client policies/practices.
- Maintain up-to-date knowledge of client policies, statutory requirements, and special handling procedures.
- Participate in cross-functional training.
- Work on the tools required with ease and accuracy.
- Meet the daily, weekly, monthly productivity and quality targets set for the role as per OKR.
- Maintain accuracy in investigation method of cases and consistent at providing observations for product improvement.
- Update all required daily/weekly/monthly templates and reports.
- Focus on continuous improvement of knowledge on Process Policies/guidelines. You will be responsible for ana You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for The following skills are required to perform this role-
- Google Chrome
- Effective Verbal Communications
- Microsoft Office Suite
- Microsoft Office/Excel
- Content Writing
- Fluent in Hindi reading/writing. Additionally, you may possess the following skills- Digital Content Marketing/Annotation/Labelling/Transcribing experience/Content Moderation. Roles and Responsibilities:
- Your role requires following responsibilities
- Understand Client Policies and Guidelines
- Strong research, analytical and decision-making skills
- Logical reasoning skills
- Pay attention to detail.
- Demonstrate aptitude to working effectively autonomously with minimum supervision.
- Ability to adapt quickly to constantly changing priorities.
- Resolve issues and express ingenuity as required.
- Identify and escalate any potential issues in the process.
- Make decisions according to the defined Policies and Procedures
- Identify improvement opportunities in workflow and suggest solutions.
- Review and validate images.
- Achieve quality standards for all relevant metrics.
- Review, classify and/or remove content according to client guidelines, using specific tools and channels
- Understand and remain updated on changing client policies and guidelines
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team, Any Graduation
