We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.
Job Responsibilities :
- Manage and clear suspense account transactions in accordance with accounting policies, partnering with operations stakeholders to obtain supporting case information and determine appropriate dispositions.
- Run the daily communications cycle: compile and distribute suspense exceptions, collect and track responses by agreed deadlines, apply amendments, and maintain organized records.
- Enforce clearing and chargeoff/writeoff standards for each suspense category perform daily aging reviews and initiate writeoffs when criteria are met or recovery is unlikely.
- Raise and manage escalations for items exceeding clearing standards issue timely updates to stakeholders and coordinate investigations to drive resolution.
- Maintain strong makerchecker (foureyes) controls and endofday checklists, ensuring independent validation, complete audit trails, and ontime signoffs with centralized retention.
- Reclassify entries between suspense categories as cases progress to ensure accurate ledger representation and support downstream reporting integrity.
- Coordinate crossfunctional information exchange endtoend: receive case details and writeoff indicators, process entries with independent checks, and confirm completion back to originating teams.
- Uphold segregation of duties and access boundaries ensure only authorized roles perform preparation and approval activities, in compliance with internal policies and audit expectations.
Produce and distribute management information on suspense aging, escalations, writeoffs, recoveries, and SLA performance identify trends, recommend control enhancements, and support internal/external audits.
Required Qualifications, Capabilities, and Skills
- 6+ years of reconciliation experience in within banking/financial services.
- Familiarity with reconciliation tools, and related operational systems.
- Hands-on expertise in Nostro reconciliations and break management.
- Broad product knowledge with the ability to quickly learn new products.
- Proven ability to deliver under tight deadlines with a high degree of accuracy.
- Strong partnering and influencing skills across business lines and support functions.
- Control-focused mindset with the confidence to respectfully challenge the status quo.
- Strong knowledge of risk, controls, and regulatory expectations aligned with audit standards.
- Analytical problem-solving skills and strong written and verbal communication.
Preferred Qualifications, Capabilities, and Skills
- Leverage experience with reconciliation platforms and data transformation initiatives.
- Use Alteryx and Tableau to automate reporting, analytics, and visualization.
- Strengthen data quality through exception monitoring.
- A minimum of a graduate degree is required.
