Treasury Management
JOB TITLE
Manager Operations
LOCATION-Chennai, India
REPORTING STRUCTURE
SDL Operations
Essential duties and responsibilities:
- This position is accountable for managing the Treasury Management team.
- Subject Matter Expert in Treasury Management/Accounting/Banking/Wires/Closing.
- Manage and lead the Treasury Management team, including hiring, training, and performance management.
- Provide guidance, support, and supervision to ensure the team's productivity and adherence to company standards.
- Evaluate all banking documents to assess risk and determine whether to proceed with the request.
- Ensure that processes and procedures are in compliance with company policies, industry regulations, and legal requirements.
- Prepare and present reports on performance, including key metrics, trends, and risk exposure.
- Collaborate with other departments, such as claims, sales, and legal, to resolve issues, share information, and improve overall company performance.
- Stay updated on industry regulations, market trends, and emerging risks.
- Hold regular one on one meetings, provide regular and constructive feedback to the team members
- Staffing & Attrition management
- Weekly/Monthly Reporting to management
- Be responsible for end-to-end customer experience, supporting cross department initiatives to drive improvements, improve efficiency and reduce complaints.
- Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.
- Enhance the quality of client interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions
- Break down objectives into actionable and track for timely delivery and monitor to ensure that the objectives of the project have been met.
- Check with the Training and Quality team for standardization and quality of delivery
- Intermediate level proficiency in creating Excel Macros and Dashboards
- Working knowledge on Salesforce
The ideal candidate for this role would have:
- Efficient team management & leadership qualities
- Good verbal & written communication skills along with active listening
- Organizational, teamwork, and customer service skills
- A Team Leader in a BPO for the last 2 years, at least
- Strong skill sets on Attrition, Shrinkage, SLA, AHT, Occupancy, MBR & QBR
- Ability to multi-task, set priorities & manage time effectively
- Attention to detail
- Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 7 10 Years
- Qualification: Bachelor's Degree
- 24/7/365 availability, including a willingness to work on weekends, and outside of the standard workday
- Must be a quick learner and possess strong leadership skills
- Strong time management, prioritization, work organization and multitasking skills with a drive for efficiency, accuracy and risk management controls required
