Role Summary
The Credit Controller will be responsible for managing endtoend credit control activities, ensuring timely collections, minimizing bad debts, and supporting internal teams with accurate customer account information. This role requires strong analytical skills, stakeholder management, and the ability to work efficiently under pressure.
Key Responsibilities
- Analyse overdue ageing reports and bad debt reports to identify risk areas and take corrective actions.
- Send timely followups and reminders to customers regarding outstanding invoices.
- Support the Cash Application team by assisting with queries related to unidentified or unallocated payments.
- Provide required documentation and data for audit requests.
- Ensure accuracy and accountability in managing customer accounts.
- Take full ownership of assigned tasks and demonstrate proactive decisionmaking.
- Maintain strong customer (stakeholder) centricity while handling escalations and queries.
- Manage time effectively to meet deadlines in a fastpaced environment.
Skills & Competencies Required
- 510 years of Credit Control / Collections experience.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); Power BI knowledge is an added advantage.
- Experience working in Workday is preferred.
- Strong analytical and decisionmaking capability.
- High attention to detail and accuracy.
- Excellent communication and stakeholder management skills.
- Ability to work under pressure and manage multiple priorities effectively.
