Travel Team Lead (US PPC)

Position:-Travel Team Lead – U.S. International Travel Process

Experience:- 5+ years of relevant experience in the U.S. Travel Process

Job Summary:-

We are looking for an experienced and result-oriented Travel Team Lead to manage and lead a team supporting U.S. international travel processes. The ideal candidate should have strong hands-on experience in U.S. travel operations, immigration processes, and PPC (Pre-Processing/Pre-Purchase/Process-related) operations, along with proven team-handling and process-management skills.

Key Responsibilities:-

• Lead and manage a team handling U.S. international travel processes.
• Ensure smooth day-to-day operations and achievement of team SLA, productivity, quality, and accuracy targets.
• Provide guidance and support to team members on complex travel-related cases.
• Handle and resolve escalations related to customers, travel documentation, immigration, and process issues.
• Ensure compliance with U.S. travel and immigration-related procedures and documentation requirements.
• Monitor team performance and conduct regular coaching, feedback, and performance reviews.
• Identify process gaps and implement improvements to enhance efficiency and customer experience.
• Coordinate with internal teams and stakeholders to resolve operational issues.
• Prepare and maintain MIS, productivity reports, quality reports, and other operational dashboards.
• Ensure adherence to company policies, process guidelines, and quality standards.
• Support training and onboarding of new team members.
• Mandatory Requirements
• 5+ years of experience in the U.S. Travel Process.
• Strong experience in U.S. International Travel operations.
• Immediate Joiner preferred/required.
• Must have prior experience working on PPC Process.
• Prior experience in a Team Lead / Senior Executive / SME role is preferred.
• Strong communication, interpersonal, problem-solving, and team-management skills.
• Ability to handle escalations and work effectively in a target-driven environment.
• Willingness to work in U.S. shifts/night shifts, as required.

Preferred Skills:-

• International flight/travel booking and documentation experience.
• Experience handling escalations and complex cases.
• Strong analytical and reporting skills.
• Good knowledge of MS Excel and operational MIS.
• Strong leadership and people-management capabilities.

Ideal Candidate:-

A candidate with 5+ years of U.S. Travel Process experience, hands-on exposure to U.S. International Travel , prior PPC Process experience, and the ability to independently manage a team and operational targets.

• Joining: Immediate JoinerExperience: 5+ YearsProcess: U.S. International TravelMandatory: U.S. Travel + PPC Process Experience