Travel Support Associate (International Process)

Travel Support Executive – International Process (Backend and Support)
Location: Sector 30, Gurugram (Work From Office)
Salary: Up to 30,000 CTC (24,000 in-hand)
Experience: Minimum 6 months in the International Travel Process
Eligibility: Graduate / Undergraduate
Working Days: 5 days a week
Shifts: Rotational shifts and week-offs
Transport: Free both-side cab / Travel Allowance
Joining: Immediate joiners preferred

Key Responsibilities:

• Handle travel bookings, cancellations, amendments, and customer queries.
• Assist customers with itinerary changes and reservation-related issues.
• Provide customer support through voice (20%) and non-voice channels (80%).
• Coordinate with airlines, hotels, and travel partners to resolve booking concerns.
• Maintain accurate booking records and ensure timely query resolution.
• Deliver a positive customer experience through effective communication and problem-solving.
  

Required Skills:

• Minimum 6 months of travel process experience (Domestic experience can be considered)
• Good English communication and customer-handling skills.
• Knowledge of travel bookings and reservation management.
• Flexibility to work in rotational shifts and week-offs.
  
  

Interview Process: HR Round → Operations Round