Travel Services Specialist

Designation Customer Support Executive (Travel Process)

Company: Transcom

Location: Sector 30, Gurugram

Role Overview

We are hiring for the TUI Travel Process, a blended customer support role (Chat & Voice)

catering to customers in the travel domain. The role requires candidates with prior experience in

the airline/travel industry who can deliver exceptional customer service with high accuracy and

professionalism.

Key Responsibilities

Handle customer queries via voice and chat channels

Assist customers with bookings, cancellations, amendments, and travel-related concerns

Provide accurate information regarding travel policies and services

Ensure high-quality customer experience and adherence to SLA

Maintain documentation and follow compliance guidelines

Eligibility Criteria

Experience: Minimum 6 months in Airline/Travel Industry (Mandatory)

Qualification: Graduate / Undergraduate

Communication: Excellent verbal & written communication (C1 Level required)

Typing Speed: 35 WPM+ with minimum 90% accuracy

Comfortable working in a blended process (Chat & Voice)

Flexible for rotational shifts

Process Details

Process Type: Blended (Chat & Voice)

Working Days: 5 days a week

Transportation: Both-side cab facility provided

Salary: Up to 32,000 CTC

Interview Process - Virtual

HR Screening

Operations Round

Versant Test

Typing Test