A dynamic role in the Travel & Tourism industry serving both corporate and leisure segments across domestic and international markets. This on-site position supports end-to-end travel operationsticketing, reservations, itinerary planning, supplier coordination, and customer carefor clients and partners across India.
Role & Responsibilities
- Manage end-to-end reservations for flights, hotels, rail, and ancillary services using GDS platforms; build and modify itineraries to meet client requirements.
- Create and update PNRs, perform fare calculations, issue e-tickets and process refunds/cancellations in compliance with BSP/IATA rules.
- Provide accurate pricing, routing options, and itinerary recommendations to customers; upsell relevant ancillaries such as insurance and seat upgrades.
- Coordinate visa, travel insurance, and supplier confirmations; liaise with airlines, hotels, and ground operators to resolve booking exceptions.
- Log all customer interactions and booking updates in CRM; escalate complex cases to team leads and ensure SLAs are met.
- Support sales and account teams with rate quotes, group bookings, and periodic reporting to help meet monthly booking and revenue targets.
Skills & Qualifications
- Must-Have
- Proven hands-on experience with GDS platforms (Amadeus, Sabre, or Galileo)
- Strong knowledge of PNR creation and fare calculation
- Familiarity with IATA/BSP ticketing rules and e-ticketing processes
- Proficiency in MS Excel and experience updating CRM systems for booking workflows
- Clear English communication (verbal and written) and customer-facing experience in travel operations
- Preferred
- Experience managing corporate travel accounts or high-volume leisure bookings
- Knowledge of visa facilitation procedures and travel insurance processing
- Exposure to travel CRM platforms or booking engines (e.g., TTS, Travelport integrations)
Benefits & Culture Highlights
- Compensation up to 7,35,000 per month (depending on experience) with performance incentives and sales-linked bonuses.
- Operational, on-site role with structured training, certification support, and clear career pathing within travel operations.
- Fast-paced, customer-centric environment with opportunities to work across corporate and leisure travel portfolios.
Location: India (On-site). Join Globelance to grow your travel operations career, deepen your GDS & ticketing expertise, and contribute to delivering exceptional travel experiences for corporate and retail customers.
Skills: galileo,bookings,amadeus,travel,ticketing,gds,sabre,operations
