Travel Operation Specialist

Our Client is the world's leading luxury lifestyle management and concierge group. With over 35 offices globally, speaking 51 languages, and representing 59 nationalities, we provide unparalleled access and bespoke services to a discerning clientele.

We are a members-only service, they have redefined concierge services by offering tailored

lifestyle management. There corporate and private memberships provide exclusive access to events,

preferential rates on travel, luxury gifts, and more.

They specialize in personalized lifestyle management, offering services such as:

Personal Concierge – Tailored luxury experiences

Travel & Hospitality – Exclusive travel planning

Brand & Corporate Services – VIP event management and partnerships

Job Description - Assistant Manager / Manager - Travel Operations

Key Responsibilities:

Prepare detailed day planning, and travel itineraries and manage travel costs for both individual

and group bookings.

Plan, schedule, and organize work effectively to meet the team's and clients requirements.

Build strong relationships with clients, particularly HNI clients, and maintain a network of

suppliers and hotels.

Experience working with B2C companies and a solid background in handling HNI clients.

Manage and oversee travel operations, handling both Worldwide and domestic booking

individually so that present the best deals that meet client needs, with a focus on Europe, the

UK, the USA, Africa, and other key destinations.

Negotiate with suppliers to secure the best rates and contracts.

Utilize B2B and B2C online portals for bookings, ensuring seamless travel arrangements.

Oversee visa processes and connect with VFS or embassies as needed.

Use Galileo (GDS) to book and manage reservations (added advantage).

Lead, manage, and delegate tasks within the team, ensuring efficient workflow.

Address client inquiries, resolve conflicts, and provide solutions in a timely manner.

Analyze and solve problems related to travel arrangements and customer service.

Stay updated on geography, destination knowledge, and travel industry trends.

Required Qualifications

Over 5 years of experience in travel trade, with a strong understanding of the travel industry.

Proficiency in MS Office, especially PowerPoint for presentations.

Strong interpersonal and excellent communication skills with excellent networking abilities.

Knowledge of geography and popular travel destinations, especially Europe, the UK, the USA,

and Africa.

Hands-on experience with travel booking systems and online portals.

Fair knowledge of visa processes and embassy connections.

Knowledge of Galileo (GDS) would be an added advantage.

Critical thinking, problem-solving, time management, and multitasking abilities.

Adaptability, conflict resolution, and analytical skills.

Team player with a strong work ethic and commitment.

Recruitment Process

• Interview Stages:

HR: Telephonic screen to assess communication, luxury mindset, and fit.

Operations HODs: Onsite interview with 2–3 department heads.

Director of Operations: Final onsite interview

Location: Onsite at The Circle.work co-working space (Huda City Centre Metro, Delhi NCR).

Perks & Benfits:

Health Insurance

Gym: Preferential rates at The Circle.work gym.

Food: 30% discount at Jamie's Kitchen.

Drop Facility: For female employees post-7 PM (winter) or post-8 PM (summer).

Work from Home (WFH): 1 day/week, available after completing the 6-month probation.

Probation Period 6 months

6 days week

Preferred: Male

Location: Gurgaon