A fast-growing travel-technology and managed services provider operating in the travel & hospitality sectordelivering end-to-end booking, ticketing, and post-booking support for airlines, hotels, and OTA partners. This is an on-site role based in India focused on delivering high-quality travel operations and SLA-driven execution across global distribution systems.
Primary standardized title: Travel Operations Executive
Role & Responsibilities
- Handle end-to-end reservation processing and ticketing across GDS platformscreate, modify, and cancel PNRs while ensuring fare accuracy and fare construction compliance.
- Issue tickets, process refunds, reissues and endorsements; manage voids and involuntary involvements per airline/OTA policy.
- Coordinate with airlines, hotels, transfer providers and OTAs to resolve inventory, fare and booking discrepancies; escalate operational issues to stakeholders.
- Maintain accurate booking records in CRM and internal systems; reconcile bookings, invoices and payment discrepancies with finance teams.
- Monitor SLAs and quality metrics; implement corrective actions to reduce booking errors and improve on-time delivery of confirmations.
- Prepare daily operational reports, support audit requests, and contribute to process-improvement initiatives to scale operations.
Skills & Qualifications
Must-Have
- Proven experience in travel operations, airline ticketing, or reservations processing.
- Working knowledge of global distribution systems (Amadeus, Sabre, Galileo).
- Strong PNR management and GDS ticketing expertise including fare calculations and ticketing rules.
- Proficiency with MS Excel for reporting, reconciliations, and data validation.
- Familiarity with booking lifecycle: cancellations, refunds, endorsements and involuntary re-accommodations.
- Ability to work on-site in India and adhere to shift/SLA requirements.
Preferred
- IATA or UFTAA certification (ticketing/airline rules).
- Experience with CRM platforms such as Salesforce or travel-specific CRMs.
- Exposure to OTA or corporate travel account operations and channel management.
Benefits & Culture Highlights
- On-site role with structured onboarding, continuous training, and clear operational KPIs for career progression.
- Employee travel discounts and partner offers across flights and hotels.
- High-energy, KPI-driven operations team focused on quality and process improvement.
Skills: distribution systems,airline,galileo,ota,amadeus,travel,ticketing,gds,sabre,airlines,operations
