Job Description

WE'RE HIRING | CUSTOMER JOURNEY ADVISOR

ORN Journeys is looking for passionate, customer-focused individuals to join our team as Customer Journey Advisors in Bengaluru.About ORN JourneysORN Journeys is re-engineering travel around the traveler, creating connected experiences rather than isolated bookings. We bring together mobility, stays, journeys, local operations, technology, and customer support into one organized travel ecosystem.Europe is the first large-scale expression of this integrated travel model, offering travelers a simpler, more accessible, and reliable way to experience Europe.About the RoleAs a Customer Journey Advisor, you will guide travelers through their journey from initial inquiry to post-trip feedback.Your responsibilities will include:

Handling customer interactions across multiple channels
Understanding customer requirements and providing suitable travel guidance
Counselling customers on itineraries and travel options
Resolving customer queries and concerns before, during, and after travel
Coordinating with operations and local teams
Monitoring journey milestones and ensuring a smooth customer experience
Maintaining accurate customer interactions and records
Escalating complex cases when required
Contributing to continuous improvement of the customer journey
What We're Looking ForStrong customer interaction and customer support skills
Excellent spoken and written English
Strong customer service and problem-solving abilities
Ability to counsel customers and support their decision-making
Experience in travel, hospitality, sales, BPO, or other customer-facing roles is preferred
Comfortable using CRM systems and digital tools
Strong organizational and multitasking skills
Attention to detail
Comfortable working in shifts aligned with international time zones