Travel Customer Support

Company Description RMV Workforce LLP is a forward-thinking consulting firm in India that focuses on talent across IT, Non-IT, and BPO domains. The organization is committed to helping professionals elevate their careers by offering growth-oriented roles with leading businesses. Team members are encouraged to drive innovation, solve complex challenges, and contribute to meaningful industry transformations. RMV Workforce LLP promotes a collaborative and inclusive culture that values diversity, teamwork, and continuous learning. Candidates joining the company can expect a supportive environment designed to unlock their potential and redefine professional success.
Role Description The Travel Customer Support role is a full-time, on-site position based in Gurugram. The role involves assisting customers with travel-related inquiries, such as bookings, modifications, cancellations, and itinerary clarifications through phone, email, or chat. The individual will handle customer issues, provide timely resolutions, and ensure high levels of customer satisfaction while adhering to company processes and policies. Daily tasks include documenting interactions, coordinating with internal teams for issue escalation, and providing accurate information about travel products, services, and policies. The role may also involve basic technical troubleshooting related to booking platforms and contributing feedback to improve customer experience.
Qualifications

• Candidates should possess strong Customer Support and Customer Satisfaction skills focused on resolving inquiries effectively.
• Candidates should possess solid Interpersonal Skills to communicate clearly, empathetically, and professionally with diverse customers.
• Candidates should possess Technical Support capabilities to assist with travel booking systems and basic platform-related issues.
• Candidates should possess Analytical Skills to interpret customer issues, identify root causes, and suggest suitable solutions.
• Strong verbal and written communication skills in English and relevant local languages.
• Prior experience in travel, BPO, or customer service environments is beneficial.
• Ability to work in rotational shifts, including weekends and holidays, as required.
• Minimum of a high school diploma; a degree in hospitality, travel, or business-related fields is an advantage.
• Proficiency in common office software and familiarity with CRM or ticketing tools is preferred.