Travel Coordinator

What this job involves:

The Travel Coordinator manages the day-to-day operations of domestic and international business travel across India, ensuring a seamless experience for all travelers for one of our key clients. In this highly operational and service-oriented role, you will act as the primary point of contact for client's employees, visitors, travel vendors, and partners within a fast-paced environment. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. By maintaining strict compliance with client's corporate travel policies and driving cost controls, you will help optimize their travel program.

What your day-to-day will look like:

Travel Planning & Coordination

• Coordinate end-to-end domestic and international travel arrangements for employees, leadership teams, visitors, and business partners.
• Arrange flight bookings, hotel accommodations, visa support, airport transfers, local transportation, and travel-related logistics.
• Review travel requests against company travel policies and approval requirements before initiating bookings.
• Provide employees with flight, hotel, and transportation options aligned with approved budgets and travel guidelines.
• Manage last-minute travel changes, cancellations, re-bookings, and emergency travel requirements.
  
  

Visa & Immigration Support

• Coordinate visa applications through appointed travel and visa partners.
• Support employees with invitation letters, business visa documentation, immigration requirements, and travel advisories.
• Track visa processing timelines and ensure documentation is complete before travel commencement.
• Maintain records of passport validity, visa expirations, and supporting travel documentation.
  
  

Hotel & Accommodation Management

• Coordinate hotel reservations for both short-term and long-term stays.
• Maintain relationships with preferred hotel partners and negotiate competitive rates where required.
• Support international visitors traveling to India by arranging accommodations and travel assistance.
• Ensure hotel bookings comply with corporate travel standards and approved limits.
  
  

Ground Transportation Management

• Arrange airport transfers, local transportation, executive transportation, and intercity travel requirements.
• Coordinate transportation requirements through approved vendors.
• Ensure timely communication of driver details, pickup schedules, and traveler itineraries.
• Resolve real-time transportation issues and escalations.
  
  

Travel Desk Operations

• Manage the India Travel Desk mailbox and respond to travel requests within defined service levels.
• Act as the primary point of contact for traveler queries, booking requests, travel changes, and policy clarifications.
• Maintain travel request trackers, booking logs, and approval records.
• Publish standardized traveler communications, itineraries, and travel guidelines.
  
  

Vendor & Stakeholder Management

• Liaise with travel agencies, airlines, hotels, visa partners, transportation vendors, and internal stakeholders.
• Monitor service quality and ensure vendors meet agreed service standards.
• Escalate booking issues and service failures to appropriate vendors.
• Support travel program improvements and vendor performance reviews.
  
  

Compliance & Administration

• Ensure travel bookings comply with company travel and expense policies.
• Assist employees with expense-related travel documentation where required.
• Support Concur and travel management system administration activities.
• Maintain accurate travel records, traveler profiles, and approval documentation.
• Generate travel reports and management information including travel spend, booking trends, and vendor utilization.
  
  

International Visitor Support

• Coordinate travel arrangements for global colleagues visiting India offices.
• Provide pre-arrival travel information, hotel recommendations, transportation arrangements, and office logistics support.
• Assist visitors with local travel requirements and stay-related coordination during their visit.
  
  

Required qualifications:

• Bachelor's Degree in Business Administration, Hospitality, Tourism, Travel Management, or a related field
• 5+ years of professional experience in corporate travel coordination, travel desk operations, or hospitality services
• Proven experience successfully managing both domestic and international travel logistics
• Hands-on experience working directly with travel agencies, airlines, visa partners, and hotel vendors
• Strong customer service orientation combined with budget awareness and cost control skills
• Excellent written and verbal communication skills to collaborate with diverse internal and external stakeholders
• Demonstrated ability to multi-task, manage tight timelines, and handle problem-solving and escalation management under pressure
• Advanced skills in Microsoft Office applications to assist with documentation and tracking
• Experience using travel platforms such as Concur, SAP Concur, ServiceNow, MakeMyTrip Corporate, Akbar Corporate, or equivalent travel systems
• Prior experience supporting high-level executive travel or specialized business partner logistics
  
  

This role requires flexibility to accommodate different time zones and occasional after-hours support for travel emergencies.

Success Measures

• Travel requests processed within SLA.
• Traveler satisfaction scores.
• Zero policy compliance breaches.
• Accurate visa and documentation support.
• Reduction in booking errors and rework.
• Effective vendor performance management.
• Timely response and closure of Travel Desk requests.